Incoming calls are generally answered by a switchboard operator and directed to the proper staff personnel or department. Please be specific of where you would like your call directed and have all pertinent information available to provide to the operator to speed your call along.

Our staff has been trained to answer most questions and inquiries. In the case that a staff member was unable to answer your question or help you, you will be directed to someone who is able to assist you better or a qualified staff member will return your call. Because of time restraints, only calls of "an emergency nature" will be forwarded directly to a physician's nurse. For all non-emergency calls, your name and phone numbers of where you can be reached will be provided to the nurse or physician for a return call. Our staff will make every effort to return calls within a reasonable time, so please do not make repeat calls as this will only delay the call process.

E-mail should not be used if your problem is urgent-rather, call us. We try to check the e-mails daily, but cannot guarantee this. Further, e-mail may not be confidential. If you use e-mail, you are giving permission for the release of your medical information that is included in the e-mails. If you have privacy concerns about the information-call us or speak to us in person.

If you are having an emergency, either call 911 or go directly to the Emergency Room of the nearest hospital. In Aberdeen contact Avera St. Luke's Hospital at 605-622-5000 located at 305 South State Street. The emergency room entrance is on the east end of the hospital.