We are committed to providing you with the best possible care and we are anxious to help you receive the maximum allowance of benefits from your medical insurance. In order to achieve these goals, we need your assistance and your understanding of our payment policy.

         Payment for services is due at the time services are rendered unless payment arrangements have been approved in advance by our staff. Co-payments are expected at the time of service. We accept cash, checks and credit card payments. As a service to you the patient, we process your insurance and send all necessary forms to your primary insurance company. You may have these forms sent to you so you can deal directly with your insurance company.

         We are always willing to discuss any questions you have about your account, charges, insurance, Medicare, or Medicaid. As a general rule, please remember that.

   1.    Your insurance is a contract between you, and/or your employer and the insurance            company.  Aberdeen Family Physicians is not a party to the contract.

    2.    Not all services are covered benefits in all contracts. Some insurance companies arbitrarily            select services they will not cover.

    3.    If a credit balance should occur because of duplicate payments, please contact us for a             refund.

   4.    Medicaid recipients must advise us when benefits begin and when they discontinue As a            Medicaid recipient you are required to:

               a)  Present your Medicaid card when you check in at the front desk as mandated by the                     Department of Social Services. If you do not present your card you may be requested                     for same-day cash payment, asked to reschedule your appointment or denied services.

               b)  The co-pay must be paid the same day as services are rendered.

         We must emphasize that as healthcare providers, our relationship is with you, not your insurance company. While the filing of insurance claims, which is done weekly, is a courtesy that we extend to our patients, keep in mind that all charges are your responsibility from the date the services are rendered.

         It is important to keep your account current and in good standing as balances older than 60 days will be subject to an interest charge of 1.5% per month. Balances older than 90 days are subject to collection. If an account is referred to collection, cash payment will be required in advance for all future services, or medical care will be denied. This requirement would be enforced until your account is in good standing.

         We realize that financial situations may arise that may affect payment of your account. Should this be the case, we encourage you to contact the business office for assistance in the management of you account.

         Aberdeen Family Physicians accept Medicare assignments and routine services not covered by Medicare. Medicare will send their payment directly to us. You will be billed for the yearly deductible and co-insurance, and routine services. The difference between the charge and the Medicare allowance will be written off.

All patients who have outstanding accounts with excessive balances of more than 120 days old (unless there is insurance pending), which have been sent to collections or which have declared bankruptcy will be put on a CASH ONLY status.

A patient will remain on CASH ONLY status until he or she has paid in full their outstanding balance to Aberdeen Family Physicians or other arrangements have been approved by the Business Office or Clinic Administrator.