Patients are seen by appointment, so please call in advance so that we may schedule a time for you. Because we must leave time in each physicians schedule to allow for sick visits and emergency care needs, routine health care appointments are limited. Health maintenance appointments such as well child exams and many types of surgical procedures should be scheduled at least 3-6 weeks in advance. Appointments for complete physicals should be made 4-6 months in advance. Should a situation arise where immediate treatment is necessary, every effort will be made to work the patient in at the earliest possible time.

         Although we are open on Saturday's from 8:30am - 12:00pm noon, we do not schedule appointments for these hours until that day. Saturdays are reserved for urgent care visits only. Routine prescriptions are not filled on Saturdays.

         Nurse visits are scheduled for children and adult injections, blood pressure checks, follow-up EKG's, ear irrigations, weight checks, etc. Appointments are required; otherwise there is no guarantee that a nurse will be able to see you. Visits are scheduled weekdays between the hours of 9:00am - 11:30am and 1:30pm – 4:30pm.

         Walk in patients are welcome, but there is no guarantee that a nurse or physician will be able to see you, so it is always in your best interest to call in advance to schedule an appointment Walk in patients will be contacted if and when a nurse or physician becomes available, but waits can be as long as 1-2 hours.

         As a clinic we are very sensitive to the fact that long waits are unwanted and uncomfortable, thus we make every effort to avoid such unfortunate delays. If it seems that your wait has been too long, please inform the receptionist and they will inquire as to the reason for the delay. Unfortunately situations do arise where the physicians must leave the clinic temporarily. Should this happen, clinic staff will notify the patient of the situation and of the anticipated delay.

         If you cannot keep an appointment, reasonable notice (24-hours) should be given to our office to cancel the appointment. This courtesy on your part makes it possible to give an appointment to another patient thus enabling us to serve all of our patients better.

         Incoming calls are generally answered by a switchboard operator and directed to the proper staff personnel or department Please be specific of where you would like your call directed and have all pertinent information available to provide to the operator to speed your call along.

         Our staff has been trained to answer most questions and inquiries. In the case that a staff member was unable to answer your question or help you, you will be directed to someone who is able to assist you better or a qualified staff member will return your call. Because of time restraints, only calls of "an emergency nature" will be forwarded directly to a physician's nurse. For all non-emergency calls, your name and phone numbers of where you can be reached will be provided to the nurse or physician for a return call. Our staff will make every effort to return calls within a reasonable time, so please do not make repeat calls as this will only delay the call process.

         Please note that calls to fill prescriptions are only taken Monday - Friday.